Compact Contact Center (CCC)
We Sell, Install, Service & Maintain IPO Compact Contact Center (CCC)!
|
Customer service is one of the most important
aspects of your business. Whether the economy is up or down,
you need to defend your market, increase customer loyalty,
and extend your reach to keep your business growing.
To achieve this, you need an advanced contact center that
is designed for your managers, agents, and customers and doesn’t
ignore your business requirements. One you can implement and
administer without neglecting your core business focus or
blowing your budget.
The Compact Contact Center option for IP Office gives you
these capabilities. It is a fully featured contact center
with a comprehensive suite of reporting and management applications
and is designed for up to 75 local and remote agents. Modular
and scalable, it’s capable of meeting your current needs
and future plans, quickly and cost-effectively.
Compact Contact Center (CCC) is the next-generation multimedia
contact center solution. Scaling from 5 to 75 agents, the
IPO Compact Contact Center lets contact centers
and customer-interacting departments benefit from the advantages
of sophisticated call routing, real-time performance monitoring,
and historical reports across all media types such as voice,
e-mail, Web chat, and Web callback.
- Multiple call appearances
- Advanced multimedia (voice, e-mail, Web chat, Web callback)
- application for formal contact centers and larger informal
contact centers.
- Modular and Scalable From 5 to 75 local and remote
agents.
- Comprehensive graphical reports on key performance
indicators. -Historical and real-time views of contact
center activity.
· Up to 30 fixed wallboards or 75 PC wallboards.
· 18 real-time screens
· Report Designer to customize reporting
- Management by exception
- Single point of management (IPO Manager)
- Fully integrated with VoiceMail Pro
- Call-back request facility
- Reporting on comfort messages
- Reporting on auto attendant
|
 |
IPO CCC SVR RFA
IPO CCC SVR RFA enables the Contact Center for one
supervisor, including reporting on 5 agents and 1 enhanced
PC wallboard. |
|
|
IPO CCC SUP RFA
IPO CCC SUP RFA enables an additional supervisor for
the Contact Center. |
|
|
IPO Designer RFA
IPO Designer RFA enables a supervisor to design and
customize their own reports.
|
|
|
IPO CCC Rostering RFA
IPO CCC Rostering RFA enables connections to third
party agent rostering packages for CCC (i.e. Bule pumpkin
software and QMAX systems limited) |
|
|
IPO CCC AGT RFA 5
IPO CCC AGT RFA 5 provides reporting on an additional
5 agents for CCC.
|
|
|
IPO CCC AGT RFA 10
IPO CCC AGT RFA 10 provides reporting on an additional
10 agents for CCC.
|
|
|
IPO CCC AGT RFA 20
IPO CCC AGT RFA 20 provides reporting on an additional
20 agents for CCC.
|
|
|
IPO CCC AGT RFA 50
IPO CCC AGT RFA 50 provides reporting on an additional
50 agents for CCC. |
|
|
IPO CCC PCW RFA 5
IPO CCC PCW RFA 5 enables an additional 5 PC wallboards
|
|
|
IPO CCC PCW RFA 10
IPO CCC PCW RFA 10 enables an additional 10 PC wallboards.
|
|
|
IPO CCC PCW RFA 20
IPO CCC PCW RFA 20 enables an additional 20 PC wallboards.
|
|
|
IPO CCC PCW RFA 50
IPO CCC PCW RFA 50 enables an additional 50 PC wallboards.
|
|
|
1-866-272-8292
Home 
Support 
Site Map 
Contact 
Quote 
View Cart 
Advanced Product Search
